Refund Policy
- Customers may request a 100% refund within 14 calendar days of purchase
- Refunds are only applicable if the order is cancelled before processing or shipment has begun
- Once an order has been processed, packed, or shipped, the order becomes non-refundable unless the product is damaged, defective, or incorrect
- Due to the nature of health, wellness, and consumable products, opened or used items are not eligible for refund
- Customers are responsible for reviewing all product details, ingredients, quantity, and shipping information carefully before confirming their order
- Cancellation requests must be submitted within the 14-day period and prior to order processing or shipment
- Our team is available to assist with pre-processing cancellations or order modification requests
- Partial refunds may be granted at the sole discretion of NaturVits, depending on the order status and product condition
- Shipping fees, handling fees, and payment processing fees are non-refundable once incurred
- Approved refunds will be processed to the original payment method within 5–10 business days
- This policy ensures a fair, transparent, and efficient shopping experience for all customers
